1) What shipping methods do you offer?
We are currently working with UPS in order to ship the orders worldwide. We can also work with FEDEX, TNT and DHL.
2) How long will it take to get my order?
Most of the horn products orders are shipped within 7 to 15 days after completing payment. Metal buttons, buckles and charms are usually in stock and ready to ship. Custom designs of pull zippers, charms and other fashion accessories are usually shipped within 2 and 6 weeks.
3) How do I tell the size/color of an item?
If you do not see the size, color, of an item then please email us at with the item number and a customer service representative will get back to you within 24 hours.
4) Custom Productions
We offer a wide variety of custom productions.  For example custom horn products can be ordered beginning at 2 dozens per style. Custom metal buttons, buckles, pull zippers and charms can be ordered beginning at 1000 units per style, size and color. To begin a development of metal buttons, metal buckles, metal pull zippers or any other metal fashion accessory we usually start from a Corel draw or adobe illustrator file. To begin a development of any horn product, we can start from a scratch, picture or detailed Corel draw or illustrator file. For more information please email us at
5) How can I contact you?
Telephone: 1-51-82-78-41-46
Fax: +54 -11-49-52-85-93
Mailing Address: 
Attn: Web Customer Service
Pasteur 468, Ciudad de Buenos Aires. (C1028AAJ). Argentina.
6) What form of payment do you accept?
We currently accept payment via Paypal (Visa/MasterCard/American Express).
7) Do you offer discounts?
We do have discounts on each item by quantity purchases, and we constantly update our system with new general discounts, and seasonal discounts.
8) Can I request samples of the items I´m most interested in?
If since there is an extensive variety of products. it´s always possible to receive a sample selection to meet your specific needs. The sample is comprised of a few items in the available finish that is closest to your requirements, for the creation of a prototype garment. Samples are free of charge. You just have to pay for the shipping expenses.
9) My question is not in this FAQ section
If you have any other question please feel free to contact our Customer Service department and we will be glad to help you find a solution for your inquiry.

About us:
a) OUR CUSTOMERS is set up to service the clothing industry. We work with fashion designers, wholesale customers and Fashion retail stores. Retail customers are also welcome but take in account that shipping cost may be too high when ordering just a few items. Many top fashion designers, interior decorators, costume designers have been working with us along the last 50 years.

We are always looking to improve the experience for our Customers. Whether you are in Buenos Aires, where we are based or thousands of miles away, we want to serve you with an unforgettable shopping experience. Our Customer Service Representatives obtain solid product knowledge to answer any questions you may have. Whether you need assistance via phone, fax, e-mail or live web chat, you can be sure that our customer service is here to support you with care.